Powow AI is a SaaS (software as a service) platform that uses proprietary AI algorithms to transcribe and analyze operational meetings, transforming them into actionable insights.

You simply need to create an account, schedule a meeting using any teleconference application that includes a dial-in, and invite Powow to the meeting. Several minutes after the meeting is done, it will be available on the Powow web application and accessible by the meeting organizer and participants. Additional users can be provided access to the processed meeting as needed.

Pricing varies by plan. You can try using Powow with Essentials Plan which is free. We charge only $4 per meeting hour. Upgraded plans give wider access to the webapp’s tools. For more information check this link.

You are able to choose between Essentials, Pro and Enterprise plans. For more details, visit our Service Plan pricing details here or, from within the app, go to Organization -> Billing -> Edit Payment Plan in the webapp to check prices and features included.

Any Organization Admin can change the Service Plan for the organization in the Organization -> Billing section. For more information, please read our manual on Service Plans and Billing here.

You can use Powow with any teleconference application that includes a dial-in. For the most common teleconference apps, all you need to do is add agent@powow.ai to the invitee list on your calendar invite. Powow supports several meeting invite formats “out of the box”, including: Zoom, WebEx, Google Meet / Hangouts, and Microsoft Teams. For any other application, it is possible to add Powow dial-in information to the meeting invite using a few simple lines in the meeting description. For more details on how to invite Powow to your meeting, please see our video guide here.

You can invite Powow to dial any phone number, which allows any phone present in the offline meeting to be used as a recording device for Powow. However, please be advised that personal mobile phones on “speaker mode” will result in poor recording quality and poor transcription results. If dialing for an offline meeting, we highly recommend that the other end of the dialed number is a teleconference phone or the participants are connected to the answering phone with personal (eg, lapel) microphones.

You can find the Activity section in your Profile Details, check last login. If it’s not yours we recommend you to change your password immediately.

Currently, we only support meetings in English.

You can create an account on your own. Simply go to our website, hit the ‘Register’ button and there you go! You need to create an account with an active email address in order to start using Powow webapp.

If you are the first member of your organization to register with Powow, you become an owner of the organization’s account (Organization Admin). As admin, you can manage all permissions of your organization including adding/disabling users and assigning new admins.

You may not be able to create an account for various reasons. Most common is if the email that you are trying to register has been already used for Powow account. Please, try to use this email to login. An email can only be associated with one Powow organization. Read this article for more information.

The invitation link for users has an expiry date of 14 days. Please make sure you use the link prior this time.

The email or password may be wrong. Please see our manual here.

On the login page click ‘Forgot Password’ and enter your email. Check your inbox for a password reset email. To change your password when already logged into the Powow web app, go to your account settings, scroll to the Password and click Edit. Follow step-by-step in the manual here.

No, you don’t need to download anything! Powow is entirely web-based and connects directly with your teleconference platform. You will never have to download software to have Powow join your meetings.

Powow AI does not suspend accounts without an account holder request. Powow AI respects the organization's privacy and does not get involved in suspension of user accounts. Please contact your Organization Admin that has access to user accounts settings.

We would be very sorry if you leave us :( If there is anything we can do for you, just share your feedback with us. However, in case you decided to cancel your account anyway, please send a request from the Billing section in your webapp. Find out how to close your account here.

In your webapp, click to the account name in the top right; in the unfolding menu choose "Manage Profile". For details click here.

Go to Organization -> Organization Details. For more information check these manual and video. Important: only Organization Admins have access to change company details.

You can be invited as an Admin to the organization or upgraded from the User account. To receive admin access, please request your upper management. For more information go here.

If you are the one who created the organization in Powow, you become an admin automatically.

We do not recommend passing your account details to anyone, however, you can share the access at your discretion. Keep in mind that after acquiring the access to your account, the delegatee will possess your meetings ownership. You, on the other hand, will lose the access to all the meetings you create.

To add, go to Organization -> Users -> Invite User, to remove: swipe to disable. Important: only Organization Admins can invite/disable users.

Users have access to all sections except Organization in the sidebar menu. From Settings users can access only Custom Labels. Read more about permissions here.

To see your meeting in Powow calendar, you must add Powow Agent agent@powow.ai to the participants. Conference tools like Zoom and Microsoft Teams require you to insert dialing data (phone number and pin) as well. The invite sent to agent@powow.ai should come from the same email as registered or aliased on your account.

Watch the Powow meeting invite walkthrough for step-by-step instructions.

This may happen if the owner of the meeting canceled your participation, access, or canceled the meeting. Additionally, if a meeting owner forgets to invite Powow Agent, this meeting will not appear in the web app. Please contact the owner of the meeting for further information.

Meetings become automatically synchronized once you invite Powow Agent to the meeting via Google Calendar.

Because if it doesn't make any noises, sometimes the teleconference system thinks that there's no one there, and hangs up on the agent. If you wish to turn it off, simply mute the microphone of Powow Agent during your conference.

You can download transcription in TXT/PDF/Json formats by pressing the “⋮” key in the top right screen. You can also download audio by unfolding the player above transcription and clicking the “⋮” key.

This functionality is not available because we can not guarantee the flawless sound quality of the device that record was made. Make sure to invite Powow Agent to the meeting first to record it.

Don’t worry, it takes time for Powow to convert your meeting. If an Agent is present during the meeting, it will definitely record it and diarization will appear in the webapp. If you don’t see the transcription after 2-3 hours, please contact us.

Yes, the owner and the participants can edit the time. If the meeting delays or starts earlier, Powow Agent will join for the rescheduled time. Always send the updated invitation to Powow Agent.

Powow Agent will join your meeting for the scheduled time and finish recording 3 min after all the participants leave, regardless of the original end time of the meeting.

If one of the automatically generated Meeting Keys is empty, it means that relevant topics weren't covered during your meeting. The system automatically generates the following Keys: Activities, Issues, Questions (only Pro Plan and above). You can also add items during the meeting by leveraging in-meeting commands.

Yes, you can share the access with the users within the same Workgroup. Open a relevant meeting, click on "Access" and “Add New". Only the owner of the meeting or users with managing access can do this. See the video guide/manual on how to here.

In addition to automated recognition and analytics of the Key Items mentioned here, Powow supports “Command Recognition'' during your meetings. You can use special key words and phrases to add analytics items such as Decisions and Parking lots, set the meeting title, associations, and more. Find commands you can use here.

We respect individual’s and team’s privacy concerns and believe that each organization should control and provide access to the information they want to be shared. You will see the meetings with your participation or meetings that other users invited you to see. The owner can manage what meetings other users have access to.

You can remove a meeting by simply archiving it, using the “⋮” key on the Meeting page. To delete it completely, go to Organization→ Archived Meetings, click on the “⋮” key of unwanted meeting and press “delete”. Important: only the owner of the meeting can archive it. Only Organization Admin can delete archived meetings or unarchive them. To learn more read this article.

Archived meetings can be recovered only by the Organization Admin. Please visit our guide here. If you are a regular User, please contact your Organization Admin.

No, the email invite to Powow Agent must be sent as you would send to other participants.

You should reschedule the time of the meeting in your calendar and invite Powow again. Make sure to send Powow an email notification. It’s not necessary for participants to leave the meeting during these manipulations. Alternatively, you can dial-in Powow directly from the web app. Check out our manual on how to invite Powow on the meeting here.

It will be recorded, but won’t be charged. Only meetings longer than 10 min are charged to your organization.

If there is a term that is commonly mis-transcribed, you can use the "correction phrases" feature to ensure it appears correctly in the text. The easiest way to do this is to highlight any word/text in the meeting dialogue and clicking the "+" symbol that appears at the top right of the utterance. A window will pop up asking you for a "correction phrase" to this mis-transcription. The correction will take immediately in your existing meetings and will be automatically applied to future meetings. You can also do this by going to Settings -> Correction Phrases from the left-side menu. Check our article with these feature details.

You can start using Powow app with credits. Provide your credit card details when credits are spent or before, at your discretion, to continue leveraging Powow for your meetings. Read here to learn how to add your credit card.

Powow supports only credit card payments at the moment.

Go to the Powow web app, choose Organizations→Billing→Edit Payment Methods→Add Payment Method. Enter your credit card information and click Save to submit.

The payment is charged on the first of the month.We highly recommend updating your credit card details before the charge occurs in order to continue using your Plan.

The payment will proceed once a month. You can see the date it was charged on your invoice.

You can see your invoices in the web app under the Billing section.

In your web app go to Organization, then click on the Billing section.

We are sorry if you have such issues. Please, contact our support for payment related questions.

Powow Credits are free credits that we provide for our new accounts for try out.

Once you’ve registered a new company account, credits will appear automatically.

Our system starts charging your credit card automatically. Please provide your credit card details for billing information. See the manual guide regarding Powow Credits here

As a new organization, you will receive 20 free Powow Credits on your account for trying out the amazing abilities of Powow. Enjoy!

To get more credits simply provide your credit card details in the Billing section.

You will be charged the rest of your bill. For example, if your bill is $100, you have 20 Powow Credits, then $80 will be charged from your credit card. You can find this information by viewing your invoices in the Billing section.

As we are happy to provide you with free Bonus Credits, we make sure that it will stay in your account until you spend them!

We take your and your company’s privacy concerns very seriously, that’s why we provide a custom permission system to ensure your meetings are secured. For more read our Privacy Policy.

We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in Privacy Policy. We may disclose your Personal Data to a few third parties, including:

• our affiliates and third party service providers that we use to support our business;
• to a company we merge, acquire, or that buys us, or in the event of change in structure of our company of any form;
• to comply with our legal obligations;
• to enforce our rights;
• and with your consent.

We use your Personal Data for various purposes described below, including to:

• provide our Service to you;
• provide you with information you request from us;
• enforce our rights arising from contracts;
• notify you about changes;
• and provide you with notices about your account. For more read the Privacy Policy.

We use the latest cloud storage systems to encrypt your data.

We encrypt arriving data including voice and text to the latest cloud storage systems to provide advanced security to all of our customers.

Powow AI can not guarantee all account holders are 100% honest about their policies of transparency in the company. However, Powow AI gives all the users ability to see the presence of Powow Agent between meeting participants in the conference tool. Read and download our Privacy Policy here.

Powow AI respects the privacy of every individual and recommends informing all the participants of the meeting that they are being recorded by Powow Agent.

We care about the security of your content and do not recommend sharing any private information from your meetings. However every organization owner has a legitimate right to dispose of information at his/her discretion.